Tickets

Pro This feature is available from the Pro edition.

A deviation from a check rule becomes a ticket in one click on the page of check rules. The page then shows the open ticket with its link.

Supported systems

Jira (Cloud and Data Center), GitLab, YouTrack and Zammad. Up to three connections per organisation.

Setting up a connection

1. Open Tickets and add a connection, with a token of its own for SentryAssets.
2. Choose project, issue type or group.
3. Test the connection. The test checks project, issue type or group before any ticket goes there.

The token is stored encrypted and asked for again when the way to the system changes.

Contents of a ticket

Rule, severity, description and IT-Grundschutz reference, the asset and a link into the inventory. Names from the inventory never reach a ticket as markup, mention or quick action.

Behaviour

• Tickets are made by the job worker, only in networks the operator allows (SA_TICKET_ALLOWED_NETWORKS, private networks by default; public for a ticket system in the internet), over TLS 1.3 with the certificate verified.
• Their state is looked up every 15 minutes.
• A failed ticket can be started again.
• The page Tickets lists connections and tickets.